:root{--bg: #f4f4f1;--panel: #ffffff;--ink: #1e2228;--ink-2: #5b6472;--rule: #d9dcd6;--sign: #f5c400;--sign-ink: #1e2228;--ok: #2a8f5f;--bad: #c83c3c;--hold: #b5720b;--chip: #ecede8;--display: "Barlow Condensed", "Arial Narrow", sans-serif;--sans: "Barlow", system-ui, sans-serif;color-scheme:light}@media (prefers-color-scheme: dark){:root{--bg: #15181d;--panel: #1e2228;--ink: #f1f1ec;--ink-2: #a2a9b4;--rule: #333943;--chip: #2a2f37;--ok: #4cc28a;--bad: #f07a70;--hold: #e7a63c;color-scheme:dark}}*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--ink);font:16px/1.5 var(--sans)}button,select{font:inherit;color:inherit}:focus-visible{outline:3px solid var(--sign);outline-offset:2px}a{color:inherit}.shell{max-width:1280px;margin:0 auto;padding:28px 24px 48px}.top{display:flex;justify-content:space-between;align-items:flex-end;gap:24px;margin-bottom:22px}.sign{display:inline-block;margin:0 0 10px;padding:3px 10px;background:var(--sign);color:var(--sign-ink);font:700 15px/1.4 var(--display);letter-spacing:.02em;border-radius:3px}h1{margin:0;font:700 44px/1.05 var(--display)}.lede{margin:8px 0 0;max-width:66ch;color:var(--ink-2)}.picker{display:grid;gap:4px;font-size:13px;color:var(--ink-2)}.picker select{padding:8px 10px;border-radius:6px;border:1px solid var(--rule);background:var(--panel);min-width:260px}.board{border:1px solid #333943;display:grid;grid-template-columns:repeat(4,1fr) 1.4fr;background:var(--sign-ink);color:#f1f1ec;border-radius:10px;overflow:hidden;margin-bottom:22px}.cell{padding:16px 18px;border-right:1px solid #333943;display:grid;align-content:start;gap:2px}.big{font:700 52px/1 var(--display);font-variant-numeric:tabular-nums}.big.zero{color:var(--sign)}.big.bad{color:#f07a70}.lbl{font-size:13px;color:#a2a9b4}.stats{border-right:0;font-size:14px;color:#a2a9b4;gap:4px}.stats b{color:#f1f1ec;font-weight:600}.work{display:grid;grid-template-columns:340px minmax(0,1fr);gap:20px;align-items:start}.list{background:var(--panel);border:1px solid var(--rule);border-radius:10px;overflow:hidden;position:sticky;top:12px;max-height:calc(100vh - 24px);display:flex;flex-direction:column}.filters{display:flex;flex-wrap:wrap;gap:6px;padding:12px;border-bottom:1px solid var(--rule)}.filters button{border:1px solid var(--rule);background:none;border-radius:999px;padding:3px 11px;font-size:13px;cursor:pointer;color:var(--ink-2)}.filters button.on{background:var(--ink);color:var(--bg);border-color:var(--ink)}.groups{overflow:auto;padding:6px 12px 12px}.group h3{margin:12px 0 6px;font:600 14px/1.3 var(--sans)}.chips{display:flex;flex-wrap:wrap;gap:6px}.chip{display:inline-flex;align-items:center;gap:6px;border:1px solid var(--rule);background:var(--chip);border-radius:6px;padding:2px 8px;font:600 13px var(--display);cursor:pointer}.chip.sel{background:var(--sign);color:var(--sign-ink);border-color:var(--sign)}.chip.miss{border-style:dashed;border-color:var(--hold)}.dot{width:7px;height:7px;border-radius:50%;background:var(--ink-2)}.g-rebooked,.g-refunded,.g-voucher,.g-informed{background:var(--ok)}.g-handoff{background:var(--hold)}.empty{color:var(--ink-2);font-size:14px}.detail{background:var(--panel);border:1px solid var(--rule);border-radius:10px;padding:20px 22px}.detail-head{display:flex;justify-content:space-between;align-items:flex-start;gap:12px}.kind{margin:0;color:var(--ink-2);font-size:14px}.detail h2{margin:2px 0 0;font:700 28px/1.1 var(--display)}.outcome{text-align:right;display:grid}.outcome span{font:700 22px/1.1 var(--display);text-transform:capitalize}.outcome small{color:var(--ink-2)}.outcome.ok span{color:var(--ok)}.outcome.miss span{color:var(--hold)}.chat{display:grid;gap:6px;margin:14px 0 6px}.bubble{margin:0;max-width:78%;padding:8px 12px;border-radius:14px;font-size:15px}.bubble.in{background:var(--chip);border-bottom-left-radius:4px}.chat.out{justify-items:end;margin-top:16px}.bubble.outb{background:var(--sign);color:var(--sign-ink);border-bottom-right-radius:4px}.ch{display:inline-block;margin-right:8px;padding:0 6px;border-radius:4px;background:#0000001f;font:600 11px/1.6 var(--display);text-transform:uppercase}.sub{margin:0;font-size:13px;color:var(--ink-2)}.route{width:100%;height:auto;margin-top:8px}.edge{fill:none;stroke:var(--rule);stroke-width:1.5;transition:stroke .3s}.edge.on{stroke:var(--sign);stroke-width:3}.tip{fill:var(--rule)}.tip-on{fill:var(--sign)}.node rect{fill:var(--panel);stroke:var(--rule);stroke-width:1.5;transition:fill .3s,stroke .3s}.node text{font:600 12.5px var(--display);fill:var(--ink-2);letter-spacing:.01em}.node.visited rect{stroke:var(--ink)}.node.visited text{fill:var(--ink)}.node.current rect{fill:var(--sign);stroke:var(--sign)}.node.current text{fill:var(--sign-ink)}.marker{transition:transform .5s ease}.marker circle{fill:var(--ink);stroke:var(--sign);stroke-width:3}.marker.warn circle{fill:var(--bad)}.controls{display:flex;align-items:center;gap:8px;margin-top:6px;flex-wrap:wrap}.controls button{border:1px solid var(--rule);background:var(--chip);border-radius:6px;padding:4px 12px;cursor:pointer;font-weight:600}.meta{color:var(--ink-2);font-size:14px;margin-left:4px}.trace{list-style:none;margin:14px 0 0;padding:0;border-top:1px solid var(--rule)}.trace li{display:grid;grid-template-columns:120px 1fr;gap:10px;padding:6px 4px;border-bottom:1px solid var(--rule);font-size:14px;cursor:pointer;color:var(--ink-2)}.trace li.past{color:var(--ink)}.trace li.now{background:color-mix(in srgb,var(--sign) 22%,transparent);color:var(--ink)}.trace .st{font:600 14px var(--display);text-transform:capitalize}.fp{margin:14px 0 0;font-size:12px;color:var(--ink-2)}.foot{margin-top:28px;font-size:13px;color:var(--ink-2)}@media (max-width: 900px){.top{flex-direction:column;align-items:stretch}.board{grid-template-columns:repeat(2,1fr)}.stats{grid-column:1 / -1}.work{grid-template-columns:1fr}.list{position:static;max-height:320px}h1{font-size:34px}}@media (prefers-reduced-motion: reduce){.marker,.edge,.node rect{transition:none}}